FAQ

Orders

How can I place an order?

You can place an order directly on our website by selecting your desired product, adding it to your cart, and completing the checkout process.

Can I modify or cancel my order after placing it?

Yes, you may request changes or cancellations within 12 hours of placing your order. After this time, your order may already be processed or shipped, and changes may not be possible.

How will I know my order is confirmed?

Once your order is placed, you will receive an order confirmation email with your purchase details.

Shipping

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

How long does shipping take?

Orders are processed within 1–3 business days. After shipment, delivery typically takes 5–10 business days within the United States.

What shipping method do you use?

All orders are shipped using standard shipping services to ensure reliable and efficient delivery.

Do you ship internationally?

Currently, we only ship to addresses within the United States.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused and unworn items in their original packaging.

How do I start a return?

To initiate a return, please contact us at:

Email: service@roviquo.com
Phone: +1 609-515-8374

We will provide return instructions after reviewing your request.

When will I receive my refund?

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Products

What materials are your necklaces made of?

Our necklaces are made using carefully selected materials designed for durability and everyday wear. Specific material details are listed on each product page.

How should I care for my jewelry?

We recommend avoiding contact with water, perfumes, and harsh chemicals. Store your jewelry in a dry place when not in use to maintain its condition.

Support

How can I contact customer support?

You can contact us anytime via:

Email: service@roviquo.com
Phone: +1 609-515-8374

We typically respond within 1–2 business days.