FAQ

Last Updated: August 04, 2026

Orders

How do I place an order?
Simply select the products you like, add them to your cart, and complete the checkout process on our website.

Can I modify or cancel my order?
You may request changes or cancellations within 12 hours of placing your order. After this period, the order may already be processed or shipped and cannot be modified.

Will I receive an order confirmation?
Yes. You will receive an order confirmation email with your purchase details shortly after placing your order.

Shipping

Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.

How long does shipping take?
Orders are processed within 1–3 business days. After shipping, delivery typically takes 5–10 business days within the United States.

Do you ship internationally?
No. We currently only ship to addresses within the contiguous United States.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused and unworn items in their original packaging.

How do I start a return?
Please contact us at service@roviquo.com or +1 480-221-5985 with your order number and reason for return. We will provide return instructions after reviewing your request.

Where do I send my return?
Please ship your return to:
Roviquo Returns
10659 Grand Ave, Suite 17
Sun City, AZ 85351
United States

Who pays for return shipping?
If the item is defective, damaged, or incorrect, we will cover reasonable return shipping costs. For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days. It may take an additional 5–10 business days for the funds to appear in your account depending on your payment method.

Products

What materials are your necklaces made of?
Our necklaces are made from carefully selected materials designed for durability and everyday wear. Specific material details are listed on each product page.

How should I care for my jewelry?
Please avoid contact with water, perfumes, and harsh chemicals. Store your jewelry in a dry place when not in use.

Customer Support

How can I contact you?
Email: service@roviquo.com
Phone: +1 480-221-5985

What are your business hours?
Monday – Friday: 9:00 AM – 6:00 PM Mountain Time (MST)

How quickly will you respond?
We aim to respond to all inquiries within 1–2 business days.