Refund Policy
Return Eligibility
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in their original packaging
- Items must be in the same condition as received
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Items that show signs of wear or damage not caused by us
- Items returned without original packaging
- Final sale items (if applicable)
Return Process
To start a return, please contact us at:
Email: service@roviquo.com
Phone: +1 609-515-8374
Once your return request is approved, we will provide return instructions and the return address.
Please do not send items back without prior approval.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7 business days.
Processing time may vary depending on your bank or payment provider.
Shipping Costs
- Original shipping costs (if any) are non-refundable
- Customers are responsible for return shipping costs unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide a replacement or refund if applicable.
Order Cancellations
Orders can be canceled within 12 hours of placement.
After this period, orders may already be processed or shipped and cannot be guaranteed for cancellation.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: service@roviquo.com
Phone: +1 609-515-8374