Shipping policy

Last Updated: August 04, 2026

Free Shipping

We offer free standard shipping on all orders within the United States.

Shipping Destinations

We currently ship only to addresses within the contiguous United States (the lower 48 states).
We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Processing times may be extended during peak seasons or promotional periods.

Shipping Methods and Delivery Time

All orders are shipped using standard shipping services.
Estimated delivery time is 5–10 business days after the order has been processed and shipped.

Order Tracking

A confirmation email with tracking information will be sent once your order has shipped.

Order Changes & Cancellations

Modifications or cancellations must be requested within 12 hours of order placement. After this period, changes may not be possible if the order has already been processed or shipped.

Address Changes

Please double-check your shipping address before placing an order. Address changes can only be made before the order is processed and shipped. Contact us as soon as possible if you need to update your address.

Address Errors & Failed Deliveries

Please ensure that the shipping address you provide at checkout is complete and accurate.
We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect address, incomplete address, or failed delivery attempts by the carrier:

  1. Reshipment Option
    We will notify you by email. You may request reshipment to a corrected address for a flat fee of $7.99. Once the corrected address is confirmed and the fee is paid, we will reship the order.
  2. Refund Option
    You may request a full refund of the product price. Original shipping fees are non-refundable in cases of customer-provided incorrect addresses.

Packages that remain unclaimed after carrier delivery attempts will be returned to our facility. If no response is received within 15 days of our notification, the package may be disposed of and no refund will be issued.

Sales Tax

Applicable sales tax is automatically calculated and applied at checkout based on the shipping address and local regulations.

Contact Us

If you have any questions, please contact us at:

Email: service@roviquo.com
Phone: +1 480-221-5985

We will respond within 1–2 business days.

Business Hours (Mountain Time)
Monday – Friday: 9:00 AM – 6:00 PM MST