Privacy policy

Last Updated: August 06, 2026

1. Introduction

Welcome to Roviquo (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website (roviquo.com), make a purchase, or otherwise interact with us.

Roviquo is operated by Yiwu Jiaowan Jewelry Co., Ltd.（义乌市娇琬饰品有限公司）, located at Room 502, 5th Floor, Building 2, No. 1022 Danxi North Road, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, 322000, China. Our US returns are processed through a designated processing center in Sun City, Arizona.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and any other information you voluntarily provide when placing an order or contacting us.
  • Payment Information: Payment card details are processed securely by third-party payment processors (such as Shopify Payments, PayPal, or Stripe). We do not store full credit or debit card numbers on our servers.
  • Order and Transaction Information: Details about the products you purchase, order history, order numbers, and related communications.
  • Device and Usage Data: IP address, browser type and version, device information, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data collected through cookies and similar technologies.
  • Communication Data: Records of emails, phone calls, or messages you send to our customer support team.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and deliver your orders
  • To communicate with you about your orders, shipping, returns, and customer service inquiries
  • To improve our website, products, and overall customer experience
  • To send you marketing communications (only if you have opted in)
  • To detect, prevent, and address fraud, security issues, or technical problems
  • To comply with legal obligations and enforce our Terms of Service
  • To analyze website usage and performance through analytics tools

4. Legal Bases for Processing (Where Applicable)

Depending on your location, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)
  • Your consent (for marketing emails or non-essential cookies)
  • Legitimate interests (improving our services, preventing fraud)
  • Compliance with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: We share information with trusted third parties who help us operate our business, including payment processors, shipping and logistics partners, website hosting providers, email service providers, and analytics providers. These parties are contractually required to protect your data and use it only for the services they provide to us.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our customers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures, including SSL/TLS encryption, to protect your personal and payment information during transmission. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a longer period as required by applicable tax and accounting laws.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to object to or restrict certain processing
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)

For California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell your data), and not be discriminated against for exercising your rights. To exercise these rights, contact us at service@roviquo.com.

To exercise any of your rights, please email us at service@roviquo.com. We will respond within a reasonable timeframe as required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support marketing efforts. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. International Data Transfers

As our business is based in China and we process returns and certain operations in the United States, your personal information may be transferred to, stored, and processed in China, the United States, or other countries. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: service@roviquo.com
Phone: +1 623-328-7777

We will respond within 1–2 business days.

Business Hours (Mountain Standard Time)
Monday – Friday: 9:00 AM – 6:00 PM MST