Refund policy

Last Updated: August 06, 2026

Return Window

You may return most items within 30 days of receiving your order, provided they meet the conditions below.

Eligible & Non-Eligible Returns

Eligible Returns:

• Items that are unused, unworn, and in their original packaging
• Items in the same condition as received
• Defective, damaged, or incorrect items

Non-Eligible Returns:

• Items that show signs of wear or damage not caused by us
• Items returned without original packaging
• Final sale items (if clearly marked as final sale)
• Returns requested more than 30 days after delivery

How to Start a Return (Step-by-Step)

1. Contact us at service@roviquo.com or +1 623-328-7777 with your order number and the reason for return.
2. Wait for our approval and return instructions (we typically respond within 1 business day).
3. Once approved, pack the item securely in its original packaging.
4. Ship the return to the address below using a trackable shipping method.
5. After we receive and inspect the return, we will process your refund according to the terms below.

Return Address

Roviquo Returns
10659 Grand Ave, Suite 17
Sun City, AZ 85351
United States

This is our designated US returns processing center.

Return Shipping Costs & Refund Details

1. Product Issue (Defective / Damaged / Wrong Item)

• We cover reasonable return shipping costs.
• Full refund of the product price.
• No restocking fee.

2. Customer Change of Mind

• Customer is responsible for return shipping costs.
• Original shipping fees are non-refundable.
• No restocking fee.

Refund Timeline

After we receive and inspect your return, we will process the refund within 5–7 business days. Depending on your payment method, it may take an additional 5–10 business days for the funds to appear in your account.

Contact Us

If you have any questions, please contact us at:

Email: service@roviquo.com
Phone: +1 623-328-7777

We will respond within 1–2 business days.

Business Hours (Mountain Time)
Monday – Friday: 9:00 AM – 6:00 PM MST